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Deputy Manager (all genders)

Permanent employee, Full-time · Portugal Carcavelos (Lombos)
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Ready for your next MILESTONE?
Our professional team at MILESTONE Student Living Carcavelos Lombos Portugal is looking for an unbeatable personality with a multinational understanding and exceptional Guest related skills at the earliest date possible for the following position:

Deputy Manager (all genders, full-time)
with passion for satisfying guest relationship management
Warum es bei uns mehr Freude macht.
Why Deputy Management is more fun with us.
In this dynamic role, you are not just executing tasks but truly becoming a part of a larger vision. You'll engage in daily collaboration with colleagues, emphasizing that most tasks require a collective effort for success to ensure a satisfied customer journey. Your primary responsibilities include:

  • Day-to-day supervising our guest, to ensure they have the best possible time in our property. You connect with the student community, knowing exactly what's always going on and how to cater to their needs.
  • Support the Resident Manager by fulfilling the operational tasks. 
  • Actively support Resident Managers (RMs) in resolving property-related issues promptly, in timeliness and accuracy of internal documentation as well as financial and operational reporting
  • Reception coverage together with and without the Resident Manager.
  • In the absence of the RM log incidents and complaints according to Service Specifications, escalating high priority matters as needed.
  • Collaborate with the Area Manager, Sales Manager, and our other Resident Manager of Carcavelos Nova.
  • Responding to inquiries and complaints from residents in accordance with our MILESTONE Policy in between 24 hours, latest 48 hours. Answering of Customer Reservation Requests.
  • Assistance to the RM in fulfilling of Quality Management such as Standard Operating Procedures (SOPs) and Local Operating Procedures (LOPs).
Was Sie unbedingt mitbringen sollten:
  • Motivated and cheerful person with a flexible, hands-on approach
  • Stress resistant for peak periods for big check- in/check- out Moves.
  • Preferably degree in hospitality.
  • 1+ years’ experience in the hospitality branch.
  • Proven track record in guest relationship management
  • Several years of practical experience at the Front Office as FO Supervisor with team leading experience in the hotel or accommodation sector is an advantage.
  • Fluent in both Portuguese and English (oral and written)
  • High service-focused mentality with a proactive, logical working style
  • Excellent MS Office skills, in particular MS Excel
  • PMS and CRS experience are an advantage.
Weil Arbeit richtig Freude machen soll. Wir bieten Ihnen:
  • Creative freedom and perspectives: No day is the same, every guest is different.
  • A fantastic, dedicated team, as well as exciting and varied job roles 
  • Flexible working hours according to the Properties office hours (Saturday/Sunday availability for Check- In/Check-Out)
Was auch noch wichtig ist.
For this full-time position, a starting gross monthly salary of EUR 1.400 (all-inclusive) is offered, with potential for higher compensation based on your professional qualifications and experience. We provide competitive pay that reflects your qualifications and expertise.
Apply for this job
Über uns

Karriere bei MILESTONE

MILESTONE Living hat sich auf den Betrieb von 15 Studentenwohnheimen und städtischen Wohnapartments in ganz Europa spezialisiert. Wir betreiben nicht nur unsere Residenzen, sondern entwickeln sie gemeinsam mit unseren Partnern von Anfang an weiter, um mehr zu bieten: mehr Visionen, mehr Lebensqualität, mehr Freude. Wir denken über den Tellerrand hinaus, erschaffen Neues, probieren aus und legen Wert auf Nachhaltigkeit. Unsere Mission ist es, neue Maßstäbe zu setzen und unsere Gäste mit allem, was wir tun, zu begeistern. Dass sie mit unserem leidenschaftlichen Team eine wunderbare Zeit bei uns verbringen.

Ready for your next MILESTONE?
Our professional team at MILESTONE Student Living Carcavelos Lombos Portugal is looking for an unbeatable personality with a multinational understanding and exceptional Guest related skills at the earliest date possible for the following position:

Deputy Manager (all genders, full-time)
with passion for satisfying guest relationship management
Why it is more fun with us.
Why Deputy Management is more fun with us.
In this dynamic role, you are not just executing tasks but truly becoming a part of a larger vision. You'll engage in daily collaboration with colleagues, emphasizing that most tasks require a collective effort for success to ensure a satisfied customer journey. Your primary responsibilities include:

  • Day-to-day supervising our guest, to ensure they have the best possible time in our property. You connect with the student community, knowing exactly what's always going on and how to cater to their needs.
  • Support the Resident Manager by fulfilling the operational tasks. 
  • Actively support Resident Managers (RMs) in resolving property-related issues promptly, in timeliness and accuracy of internal documentation as well as financial and operational reporting
  • Reception coverage together with and without the Resident Manager.
  • In the absence of the RM log incidents and complaints according to Service Specifications, escalating high priority matters as needed.
  • Collaborate with the Area Manager, Sales Manager, and our other Resident Manager of Carcavelos Nova.
  • Responding to inquiries and complaints from residents in accordance with our MILESTONE Policy in between 24 hours, latest 48 hours. Answering of Customer Reservation Requests.
  • Assistance to the RM in fulfilling of Quality Management such as Standard Operating Procedures (SOPs) and Local Operating Procedures (LOPs).
Your profile
  • Motivated and cheerful person with a flexible, hands-on approach
  • Stress resistant for peak periods for big check- in/check- out Moves.
  • Preferably degree in hospitality.
  • 1+ years’ experience in the hospitality branch.
  • Proven track record in guest relationship management
  • Several years of practical experience at the Front Office as FO Supervisor with team leading experience in the hotel or accommodation sector is an advantage.
  • Fluent in both Portuguese and English (oral and written)
  • High service-focused mentality with a proactive, logical working style
  • Excellent MS Office skills, in particular MS Excel
  • PMS and CRS experience are an advantage.
Because work should be a real pleasure. We offer you:
  • Creative freedom and perspectives: No day is the same, every guest is different.
  • A fantastic, dedicated team, as well as exciting and varied job roles 
  • Flexible working hours according to the Properties office hours (Saturday/Sunday availability for Check- In/Check-Out)
What is also important.
For this full-time position, a starting gross monthly salary of EUR 1.400 (all-inclusive) is offered, with potential for higher compensation based on your professional qualifications and experience. We provide competitive pay that reflects your qualifications and expertise.
Apply for this job
About us

Career at MILESTONE

MILESTONE Living is specialised in running 15 Student Living and Urban Living Appartements across Europe. We do not only operate our Residences, we develop them together with our partners from the first moment, to offer more: more visions, more quality of life, more joy. We think outside the box, create and try new things and take care of sustainability. Our mission is to set new standards and delight our guests with everything we do. That they have a wonderful time at ours with our passionate Team.


Ready for your next MILESTONE?
A nossa equipa na MILESTONE Student Living Carcavelos Lombos Portugal está à procura de uma personalidade invencível, com compreensão multinacional e habilidades excecionais relacionadas aos hóspedes, para na data mais próxima possível ocupar a seguinte posição: 

Deputy Manager (tempo inteiro)
com paixão pela gestão e relacionamento com os hóspedes
Por que é mais prazeroso estar conosco.
Porque Deputy Management é mais divertido connosco.
Neste papel dinâmico, não se limitará à execução de tarefas; estará genuinamente integrado numa visão mais abrangente. Participará diariamente numa colaboração com colegas, destacando que a maioria das tarefas exige um esforço coletivo para o sucesso, assegurando assim uma jornada satisfatória para o cliente.

  • Supervisionar diariamente os nossos hóspedes, assegurando que desfrutem ao máximo das nossas instalações. Estabelecerá ligações com a comunidade estudantil, estando a par do que ocorre e sabendo exatamente como atender às suas necessidades.
  • Apoiar o Resident Manager a cumprir as tarefas operacionais.
  • Apoiar ativamente os Resident Managers (RMs) na resolução atempada de questões relacionadas com a propriedade, na pontualidade e precisão da documentação interna, bem como nos relatórios financeiros e operacionais.
  • Cobertura do horário da receção, com e sem o Resident Manager.
  • Na ausência do RM, registar incidentes e reclamações de acordo com as especificações de serviço, reencaminhando assuntos de alta prioridade conforme necessário.
  • Colaborar com o Area Manager, Sales Manager e o nosso outro Resident Manager da MILESTONE Carcavelos Nova.
  • Responder a dúvidas e reclamações de residentes de acordo com a nossa Política MILESTONE no prazo de 24 horas, no máximo 48 horas. Responder a pedidos de reserva de clientes.
  • Apoio ao RM no cumprimento da Gestão da Qualidade, como Procedimentos Operacionais Padrão (SOPs) e Procedimentos Operacionais Locais (LOPs).
Seu perfil
  • Uma pessoa motivada e bem-disposta, com uma abordagem prática e flexível.
  • Resistência ao stress em períodos de grande afluência de check-ins/check-outs.
  • Preferencialmente, formação na área de hotelaria.
  • Mais de 1 ano de experiência no ramo da hotelaria.
  • Histórico na gestão de relacionamento com hóspedes.
  • Vários anos de experiência prática na receção como Supervisor de Front Office com experiência em liderança de equipas no setor hoteleiro ou de alojamento são uma vantagem.
  • Fluência em Português e Inglês (oral e escrito).
  • Mentalidade orientada para o serviço, com um estilo de trabalho proativo e lógico.
  • Excelentes habilidades em MS Office, especialmente MS Excel.
  • Experiência em Sistemas de Gestão de Propriedades (PMS) e Sistemas de Reservas Centralizadas (CRS) são uma vantagem.
Porque o trabalho deve ser realmente prazeroso. Nós oferecemos a você:
  • Perspetivas e liberdade criativa: Nenhum dia é igual, cada hóspede é diferente.
  • Uma equipa fantástica e dedicada, assim como funções de trabalho variadas entusiasmantes.
  • Horário de trabalho flexível de acordo com o horário de atendimento da propriedade (disponibilidade aos sábados/domingos para check-in/check-out).
O que também é importante.
Para esta posição a tempo inteiro, oferecemos um salário bruto mensal inicial de EUR 1.400 (tudo incluído), com potencial para uma compensação mais elevada com base nas suas qualificações profissionais e experiência. Proporcionamos uma remuneração competitiva que reflete as suas qualificações e conhecimentos.
Apply for this job
Sobre nós

Carreira na MILESTONE

A MILESTONE Living é especializada na gestão de 15 Residências para Estudantes e Urban Living em toda a Europa. Não só operamos as nossas Residências, mas desenvolvemos cada uma delas em parceria com os nossos colaboradores desde o primeiro momento, para oferecer mais: mais visão, mais qualidade de vida, mais alegria. Pensamos fora da caixa, criamos e experimentamos coisas novas, cuidando sempre da sustentabilidade. A nossa missão é estabelecer novos padrões e satisfazer os nossos hóspedes em tudo o que fazemos, proporcionando-lhes momentos exececionais nas nossas instalações com a nossa equipa dedicada.

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